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Job Title Dispatcher*
Location Bronx,NY*
*Position is based out of Bronx,NY
Department Dispatch
FLSA Status Non-Exempt
Shifts hiring Full-time, Night Shift, Weekends


Dispatcher Job Description

The fundamental reason this classification exists is to operate EMS Computer-Aided Dispatching and other related communications equipment to quickly and accurately receive and transmit information of an emergency nature for SCEMS. Work involves evaluating incoming calls to determine the appropriate level of  assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures. Employees are expected to demonstrate extensive communications skills and to exercise considerable judgment under pressure. Shift work is required.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Operates an EMS Computer-Aided Dispatching console consisting of a computer-based
  • Telephone system and radio console
  • Answers incoming calls and extracts necessary information
  • Evaluates incoming calls to determine the nature and urgency of the call
  • Dispatches the appropriate unit(s)
  • Keeps track of the status and location of all Ambulances and Supervisors
  • Transmits messages and information to units responding to calls
  • Consults supervisor on non-routine matters
  • Demonstrates continuous effort to improve operations, decrease turnaround times
  • Outstanding customer service

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Emergency Medical procedures
  • The street system and geographical layout of New York City and surrounding service areas
  • Medical terminology
  • The operation of a telephone system
  • The use of the Computer Aided Dispatch System
  • Remain calm and effective under heavy workloads and in emergency situations
  • Exercise good judgment in emergency situations
  • Determine priorities of emergencies
  • Obtain and act on information quickly and accurately in emergency situations
  • Comprehend and make inferences from written materials such as operations manuals
  • Learn job-related material through oral instruction and observation, and through structured lecture and reading to effectively perform job duties
  • Enter data or information into a terminal, PC or other keyboard device requiring continuous or repetitive hand/arm movements
  • Remain sitting for extended periods of time
  • Learn street locations, station locations, and geography of the areas served
  • Learn to operate communications equipment (telephones and radios)
  • Learn SCEMS organization, policies, and operating procedures

 

CERTIFICATES AND LICENSES REQUIRED

  • Current NYS DOH BLS or ALS certification

 


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